How can we help you?

Find answers to common questions and get the support you need

Frequently Asked Questions

How do I purchase a digital product?
Simply browse our marketplace, click on any product you're interested in, and click the 'Purchase' button. You'll be guided through a secure checkout process. After payment, you'll receive immediate access to download your digital product.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Google Pay. All payments are processed securely through our trusted payment partners.
Can I get a refund for a digital product?
Yes! We offer a 30-day money-back guarantee on all digital products. If you're not satisfied with your purchase, contact our support team within 30 days for a full refund.
How do I access my purchased products?
After purchase, you can access all your digital products through your account dashboard. Click 'Find My Purchases' in the top navigation, log in to your account, and you'll see all your purchases with download links.
Are there any restrictions on using purchased products?
Each product comes with its own license terms. Most products allow personal and commercial use, but some may have specific restrictions. Always check the product description and license terms before purchasing.
How do I become a seller on Cltcher?
Click the 'Become an Author' button in the top navigation to start the application process. You'll need to provide some basic information about yourself and the types of products you want to sell. Our team will review your application within 48 hours.
What file formats are supported?
We support a wide variety of file formats including ZIP archives, PDF documents, Figma files, Adobe Creative Suite files (PSD, AI, etc.), code files, and more. Each product listing specifies the exact file formats included.
Is there a limit to how many times I can download a product?
No, there's no download limit. Once you purchase a product, you can download it as many times as you need from your account dashboard.

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